Mon- Fri: 7am - 7pm
Sat: 7am - 1pm

Terms and Conditions

1. GENERAL TERMS AND CONDITIONS

I. This website is owned and operated by Roses Only Pty Ltd. ABN: 60 065 255 692

II. Roses Only Pty Ltd trades under The Roses Only Group, Roses Only, Hampers Only, Fruit Only and Wine Only.

III. By accessing, browsing or using this website, you agree to all terms, conditions and disclaimers.

IV. The Roses Only Group may amend these terms and conditions from time to time. Any amendment is effective immediately.

2. DELIVERY

Delivery Fee Quote Guarantee

I. Prior to checkout, The Roses Only Group agrees to quote and/or display the delivery fee.

2. DELIVERY

Delivery Fee Quote Guarantee

I. Prior to checkout, The Roses Only Group agrees to quote and/or display the delivery fee.

 

Delivery Times

II. The delivery time selected by the customer is the latest the delivery can be made. The delivery can be made anytime, up to or before, the selected delivery time.


Saturday Deliveries

III. Depending on the location, Saturday deliveries are available and additional delivery charges may apply. Customers will be informed prior to checkout if a Saturday delivery is possible.


Sunday and Public Holiday Deliveries

IV. Deliveries on Sundays and public holidays are not available, except when stated otherwise.


Special Events Deliveries

V. The Roses Only Group sets different terms and conditions in relation to special events. These include, but are not limited to, Valentine’s Day, Mother’s Day and Christmas.

VI. Terms and Conditions in relation to special events will be updated on our website from time to time and will be effective immediately.


Deliveries in Transit

I. The Roses Only Group does not provide a track and trace service or an estimated time of arrival once products are in transit for delivery.

II. Proof of Delivery (POD) times are available, if requested.


Hampers Only and Wine Only

I. Hampers Only and Wine Only products are dispatched with Australia Post or a third party courier.

II. The Roses Only Group accepts no responsibility for delays associated with Australia Post or the third party courier actions.

III. In the event when the goods are dispatched with Australia Post, the recipient is not available to accept delivery and there is no safe drop-off point, the goods will be returned to the closest Post Office and a calling card will be left notifying the recipient to pick up the goods. This still applies when ‘OK Front Door’ or ‘OK Back Door’ drop option has been selected.

IV. Hampers Only uses reputable third party contract couriers, including Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a parcel not arriving at a certain time or place. Roses Only will work with the customer to assist in resolving any issues that may be a result of a third party failure.

V. In order to avoid any disappointment, please place your order early to provide us with the best opportunity to deliver your gift by your preferred delivery date. For further information please feel free to contact one of our experienced Customer Service Consultants on 1300 767 376 or email us.

Address Types

I. For Residential addresses, if a courier deems a delivery location unsafe, the order will be returned to the dispatch address and redelivery fees will apply. For Hampers Only and Wine Only deliveries dispatched to Australia Post, see the above.

II. For business, school and hospital addresses, the Roses Only Group accepts no responsibility for delivered items that are redirected to the mailroom, front desk or reception.

Delivery Guarantee - Metropolitan Areas

I. We guarantee same day for all orders to metropolitan destinations placed before 2pm on weekdays and before 10am on Saturday - based on the local time in the recipient’s time zone.


Metropolitan orders placed before these cut off times are guaranteed to arrive:

by 5pm to a business address, and

by 6pm to a residential address.

 

Competition Terms & Conditions

1.  By participating in this promotion, you are accepting these Terms & Conditions.

2.  Entry is only open to Australian residents aged 18 years and over.

3. The Promoter’s decision is final and no correspondence will be entered into.

4.  Winners will be notified either by facebook message, phone or email within 24 hours of the promotional end date.

5. The winner is at the full discretion of Roses Only, and will be chosen based on the most interesting/unique/deserving response, at the discretion of Roses Only management. (this depends on the competition ran at the time). 

6.  By participating in this promotion, you are opting into Roses Only being allowed to contact you by email about new offers, products or services. You will have the option to unsubscribe from regular offers once they commence. 

7. If the winner's delivery address is outside our delivery territory - we will offer a suitable alternative at the discretion of Roses Only management. 

 

DELIVERIES FOR VALENTINE'S DAY - Sunday 14th February 2016. 

 

1.All deliveries to a residential address are guaranteed to arrive by 7pm on 12/02/2016, 13/02/2016 and 14/02/2016.

2. All deliveries to a business address are guaranteed to arrive by 5pm on 12/02/2016, 13/02/2016 and 14/02/2016.

3. We do not offer or guarantee any other requests for preferred times of delivery.

4. Delivery of orders to rural addresses, secured buildings or cemeteries cannot be guaranteed.

5. Orders for delivery to rural areas that cannot be delivered same day will be delivered the following business day.

6. Please note that certain products advertised on www.rosesonly.com.au may not be availbale in certain areas and will be substituted for a product of equal or higher value. This may include, but is not limited to, Roses Only branded packaging, Chocolatier chocolates and soft toys such as 'The Monkey named Morgan'.

Please be aware that ‘The Monkey named Morgan’ is only available while stocks last.

7. It is the responsibility of the customer to ensure they check their invoice and confirm the name and address details of the recipient are complete and correct. It is the responsibility of the customer to ensure that the recipient will be in attendance at the address at the time of delivery. As of 5pm (time in local delivery area), Wednesday 10/02/2016, we are unable to make changes to any orders that are due for delivery on Friday 12/02/2016 & Saturday 13/02/2016 & Sunday 14/02/2016

8.All attachments to Valentine’s Day products are limited to ensure that the product fits inside the presentation box and arrives to the recipient safely. This includes, but is not limited to, chocolates, vases and soft toys such as teddy bears and The Monkey named Morgan.

9.No cancellations are to be made to orders placed for delivery on 12/02/2016, 13/02/2016 and 14/02/2016 or a 50% administration charge will be charged based on the total cost of the order. Please make sure all order details are correct at time of ordering.

10. A surcharge of $5 will be charged for orders placed for delivery on 12/02/2016, 13/02/2016 and 14/02/2016. 

11. Only products shown in the official Valentine's Day range are available to order for delivery on Friday 12/02/2016 and Saturday 13/02/2016 and Sunday 14/02/2016.

12. By agreeing to "Leave at front door" this gives us permission to leave your entire purchased gift at the recipient's front door or in the requested area. 

 

DELIVERIES FOR MOTHER'S DAY, SUNDAY 8th MAY 2016

 

At Roses Only, We guarantee same day delivery by 6pm for all orders to metropolitan destinations placed before 2pm on Friday 6 May and 12pm on Saturday 7 May - based on the local time in the recipient’s time zone.

Orders that are for delivery on Mother’s Day, Sunday 8 May, must be placed before 5pm on Saturday 7 May and the delivery is guaranteed to arrive by 5pm on Sunday 8th May.

We do not offer or guarantee any requests for preferred times of delivery on Friday 6 May, Saturday 7 May and Sunday 8 May. 

In areas where our couriers are unable to deliver on Sundays, but are able to deliver Monday-Saturday - orders will be delivered on Saturday to ensure your Mum receives flowers for Mother's Day.

Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. Roses Only will make every attempt to contact the sender to arrange an alternative delivery date if this is the case.

A surcharge of $5 will be charged for delivery on Sunday 8 May.

As flowers are a natural product and subject to seasonal and practical availability, it may be necessary for our florists to make substitutions to flowers, packaging and merchandise in order to deliver orders on time or where flowers or products are temporarily unavailable.

In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions will be made for flowers of a similar shape, size and value.  Different flower types and colours may be used to ensure delivery on the correct date.

We only use the freshest and best quality product at ROSES ONLY. As such, some stems, including Lilies and alstromeria, may be closed when received. 

 

CHANGES/CANCELLATIONS

Please make sure all order details are correct at time of ordering.

As of 5 pm (time in local delivery area) Friday 6 May 2016, we are unable to vary any orders for delivery on Saturday 7th May. 

As of 5 pm (time in local delivery area) Saturday 7 May 2016, we are unable to vary any orders for delivery on Sunday, 8th May. 

As of 5 pm (time in local delivery area) Friday 6 May 2016, we are unable to cancel any orders for delivery on Saturday 7th May and Mother's Day Sunday 8th May 2016.

Due to high demand, some colours and varieties of flowers may need to be substituted to meet delivery times

 

3. CUSTOMER OBLIGATIONS

Contact Details

I. Customers must supply The Roses Only Group with a valid phone number and contact email.

II. The Roses Only Group accepts no liability arising out of failure to contact a customer, where the contact details were not supplied, were invalid or incorrect.


Delivery Address

I. It is the obligation of the customer to ensure the recipient’s delivery address is correct.

II. Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect or redelivery fees.

III. The Roses Only Group accepts no liability for incorrectly delivered or undelivered goods, where the customer made no reasonable attempt to correct the address within a reasonable period of time and/or the Roses Only Group acted reasonably when delivering the goods.

IV. Once delivered in accordance with your instructions, the product becomes the responsibility of the customer.


Recipient Details and Personalised Messages

I. The customer must ensure recipient details, such as their name and address are correct and also spelt correctly. The Roses Only Group accepts no responsibility for any incorrect information, when such information results from a reliance on information provided by the customer.

II. In regards to internet orders, customers should ensure that their personalised message is written to their satisfaction. The Roses Only Group accepts no responsibility for incorrect spelling, grammar or formatting.

 

4. ALTERATIONS AND AMENDMENTS TO ORDERS

I. We are unable to provide any alterations or amendments (including cancellations) for orders that have already been prepared and/or in transit.

II.. The Roses Only Group reserves the right to refuse alterations and amendments.

 

Hampers Only and Wine Only

I. Alterations and amendments must be requested by 1.00pm (EST Sydney Time), the day before the set delivery date.

II. Same day deliveries are only available for Hampers Only in certain locations.

III. Alterations and Amendments Disclaimer: during Special Events, including but not limited to, Valentine’s Day, Mother’s Day and Christmas deliveries, all orders are final and The Roses Only Group reserves the right to not accept any alterations, amendments or cancellations of already placed orders.

 

5. CANCELLATION OF ORDERS

I. Cancellation requests received at min.12 hours prior to the scheduled delivery date for deliveries within Australia, will incur an administration fee of $50.00. Customers may opt for the gift voucher to the full value of the order if they wish to avoid cancellation fees. Please contact our Customer Service on 1300 767 376 (int: +61 2 8415 9206) to discuss your options.

II. Cancellations received after the applicable period stated above, are void.

III. If the cancellation is authorised the difference will be refunded, within 3 - 5 working days, or at the discretion of the customer’s bank/financial institution.

IV. Roses Only is unable to cancel orders that are already prepared and/or are with a courier for delivery.

 

6. COMPLAINT POLICIES

Roses Only Three Day Complaint Policy

I. Any dissatisfaction with the product(s) must be communicated to Customer Service within three (3) days of delivery. Australia Callers: 1300 767 376 International Callers: +61 2 8415 9206.

II. The Roses Only Group reserves the right to request photos of the original product(s). To assist us in quality control it is our policy, if requested by us, to collect the original products.

 

Hampers Only and Wine Only Complaint Policy

I. In the event that there are damaged goods in the hamper, please contact Customer Service immediately. Australia Callers: 1300 767 376 International Callers: +61 2 8415 9206.

II. The Roses Only Group reserves the right to request a photo of the damaged goods and/or a return of the hamper/damaged goods to a reply paid address.

 

7. PURCHASE AND SALE OF ALCOHOL

I. Roses Only, Fruit Only and Hampers Only support the Responsible Service of Alcohol. All orders for liquor are facilitated and processed by Roses Only Pty Ltd, ABN: 60 065 255 692, Liquor Licence No. 3605 2526 (VIC).
II. Under the Liquor Control Reform Act 1998 it is an offence for a licensee to supply liquor to a person under the age of 18 years. It is an offence for a person under the age of 18 years to purchase or receive liquor from another person.
III. Alcohol quantities are limited to 1.5litres per recipient. When placing orders customers should ensure that they do not exceed sending the permitted alcohol limit of 1.5 litres (approximately two bottles) per recipient.

Wine Only

I. Wine Only supports the Responsible Service of Alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. NSW Packaged Liquor Licence, Licence Number LIQP770010370.
II. Purchaser Representation: By ticking the ‘I agree’ button during the checkout process, the purchaser represents that they and the recipient, are over 18 years old. The purchaser accepts that it is an offence to falsely represent they are of legal age to purchase alcohol and to obtain alcohol on behalf of a person who is under 18 years.
III. Delivery: Upon delivery of Wine Only products, the recipient maybe required to provide a valid ID for proof of age and sign for the goods.

8. PRODUCT RANGE

Availability

I. Products in the Roses Only and Fruit Only range are not available at all locations. Customers will be informed when a selected product is not available in the delivery location.

II. When a product is unavailable in your chosen location Roses Only may be able to offer you an alternative product. Any orders outside our Roses Only delivery network are 'Nationwide' deliveries which are fulfilled by a third party relay service. These products are unbranded and not packaged in our signature boxes, and their prices may vary depending on location.

III. Hampers Only and Wine Only products are available for delivery Australia-wide.

 

Substitution and Seasonal Availability Disclaimer

I. The Roses Only Group endeavours to fulfil orders in compliance with product descriptions, however orders may be subject to seasonal and product availability.

II. The Roses Only Group reserves the right to substitute products and items when necessary. Utmost care is taken to ensure the final product is as similar in quality to the requested item. Substitutions and alterations to the style of a product will be of similar quality and value.

 

Photography and Products

I. For photographic purposes containers such as dishes, glasses or other props may be used for display purposes and are not included with the final product. The itemised product description available on the product page outlines the contents of final products.

II. Roses Only reserves the right to use all photographs received for this product at their absolute discretion for 12 months, royalty free. 

III. This is a G-rated service, therefore we reserve the right to not send your product if we receive any explicit photographs that Roses Only deems inappropriate. Your order will be cancelled and no refund will be issued. 

IV. No editing will be made to the photograph provided, it will be scaled accordingly  and printed in proportion to the size product you have purchased. 

V.  Roses Only will watermark the order reference code for your order in the bottom right hand corner of the photo.

VI. The photo will be printed on a Epson printer with  Quality Kodak Premium Photo Paper in 240gsm. The photo will then be presented in the selected frame or envelope size and delivered with a floral arrangement. 

 

9. PRICING AND TRANSACTIONS

I. All prices quoted, unless otherwise stated, are inclusive of GST.

II. All prices, unless otherwise stated, are quoted in Australian dollars (AUD).

III. Product prices do not include delivery fees.

IV. In the event a customer is entitled to a refund, the refund will be made to the original credit card or paypal account. For paypal transactions the refund will be made to the paypal account.

 

We accept payment by Visa, Mastercard, American Express and Diners Club credit cards.

When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges.

A surcharge of 3% is applied for payments made with Diners Club credit cards.

 

10. DISCOUNTS

I. Discounts apply to the product value and exclude the delivery charge.

II. Discounts may not be combined with any other offers, discounts or gift vouchers.

III. Discounts may not be redeemed for cash or transferred.

IV. Customers entitled to a discount must quote, enter or apply the valid discount code prior to order payment and finalisation.

V. Discounts will not be applied to an order after payment has been taken.

VI. These terms and conditions apply in conjunction with any terms and conditions, written on or associated with, 'the discount'.

VII. Only one promotion code may be used per order.

 

11. GIFT VOUCHERS

I. The voucher is redeemable by the bearer for Roses Only, Fruit Only, Hampers Only and Wine Only merchandise to the value stated on the front of the voucher.
II. The voucher may not be used after the expiry date as stated on the certificate and is not exchangeable, refundable, replaceable or redeemable for cash, payment of accounts or other gift vouchers or discounts.
III. A minimum purchase value of $49.95 as stated on the gift voucher is applicable. The minimum purchase value is exclusive of delivery fees.
IV. The voucher is valid for deliveries made within the specified Roses Only Australia delivery network only.
V. The voucher cannot be used in conjunction with any other promotion, discount or certificate offer. Only one discount will apply per order and it will be the larger discount of the two.
VI. Limit of one voucher per order applies.
VII. The Roses Only Group is not responsible or liable for vouchers that are lost or stolen.
VIII. Gift voucher may only be redeemed on the Roses Only, Hampers Only and Fruit Only websites, or over the phone on 1300 767 376.
X. The Roses Only Group will not redeem a voucher if our records indicate that it has already been redeemed or has not been issued.
XI.The value of this certificate can only be applied to orders over $49.95 and cannot be applied after your transaction has already been processed and completed. If forgotten, the voucher must be saved and used towards your next purchase.
XII. Any inconsistencies and issues arising from differences between the terms and conditions listed here and presented on the gift certificate/voucher is at the discretion of The Roses Only Group to resolve.
XIII. Gift voucher orders placed outside of business hours will be posted on the next business day.
XIV. For orders placed on Roses Only Group websites, voucher discount will be applied once the order has been processed by the consultant.

12. SECURITY AND PRIVACY

Collection and Use of Information

I. The Roses Only Group collects personal data for the purpose of fulfilling orders for products or services, or for the purpose of competitions and prize-giving, or for any other such purpose which requires the collection of personal data in order for The Roses Only Group to fulfil an obligation.
II. Personal data includes, but is not limited to: the full name of the customer and/or recipient or competition entrant, payment details, e-mail address, recipient address and contact (mobile) phone numbers.
III. The Roses Only Group does not keep records of customer credit card details.
IV. For customer security, your IP address has been logged and will be recorded with your purchase details.

Disclosure of Information

I. The Roses Only Group may disclose personal data necessary to third party service providers for the purpose of fulfilling customer orders and any other obligations, such as prize-giving or sponsorships.
II. The Roses Only Group will not disclose personal information to third parties for marketing purposes without prior authorisation.
III. Under no circumstances will The Roses Only Group sell or receive payments or services for disclosing customer's personal information to any partner or external company.

Sender Anonymity and Disclosure

I. Customers have the right to remain anonymous except in circumstances where personal information is required to complete an electronic transaction.
II. The Roses Only Group will not disclose sender/customer information to a recipient unless requested or approved to do so by the sender/customer.

Information Storage

I. The Roses Only Group websites utilise cookies to store information of browsing history and to enable browsing features. We do not store any personal or financial information about customer-used cookies.

Promotional Material

I. Customers can elect to receive promotional material by joining as a Member and opting to receive plain text or HTML emails.
II. In compliance with Australian law, all marketing material sent to the subscriber will include an option for the subscriber to request removal from mailing or contact lists for any future marketing.

13. FRAUD

I. Any party engaged in illegal activities involving the use of Roses Only Group websites will be subject to civil and criminal sanctions and prosecution.
II. The Roses Only Group does not guarantee that it will be able to prevent any illegal or inappropriate use of its websites, nor that it will give notice of any illegal or inappropriate use of its websites.
III. It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. Persons found to have placed a fraudulent order will be prosecuted.

14. GOVERNING LAW

I. The use of this website and these conditions is governed by and construed in accordance with the laws of Australia.
II. Any legal action arising out of its use shall be brought and enforced under the applicable Australian law.
III. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

15. THIRD PARTY SITES

Websites operated by The Roses Only Group may provide links to related third party sites. The Roses Only Group is not responsible for the privacy practices or the content of such websites and does not warrant the security of any information supplied to third party sites.

16. TRADEMARKS, COPYRIGHTS AND RESTRICTIONS

I. All material on websites owned, operated, licensed or controlled by The Roses Only Group, including but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by The Roses Only Group its related companies or by other parties that have licensed their material to The Roses Only Group.
II. Material on any website owned, operated, licensed or controlled by The Roses Only Group is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of The Roses Only Group.
III. Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of The Roses Only Group copyrights, trademarks and proprietary rights and is prohibited.

17. FORCE MAJEURE

The Roses Only Group is not liable for failure to perform obligations, including but not limited to, the fulfilment of an order or a delivery, if such failure occurs as a result of acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster) war, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, terrorist activities, government sanction, blockage, embargo, labour dispute, strike, theft, lockout or interruption or failure of electricity or telephone service or any other event or phenomenon beyond The Roses Only Group’s control.

Click to call 1300 767 376