Sending a gift during the Valentine’s Day period (13th – 14th February 2012)?
To view the special event terms and conditions that will affect your order, please click here.
Do you want to know if we deliver to a specific suburb? Click Here
Want to arrange an international delivery?
Give us a call and we’ll see if we can arrange it for you.
Australian Callers: 1300 767 376.
International Callers: +61 28346 9333
Please note a $19.95 delivery and handling fee applies to all international deliveries.
GENERAL DELIVERY INFORMATION
Can I select a delivery time?
You can select the latest time you would like the delivery to arrive. If you select ‘by 7.00pm,’ your order will arrive anytime up to or before 7.00pm on the day of delivery.
Available delivery times depend on the time you place your order and how far away the location is from our dispatch.
During Special Events delivery times are set to ‘by 5.00pm’ for business addresses and ‘by 7.00pm’ for residential addresses.
How much is delivery?
Delivery charges start from $9.95. Charges vary based on the time of ordering, the delivery location and what you choose as the delivery time.
To check how much delivery is, please go through the Checkout once you have selected a product.
Step 1 - Enter your Delivery Suburb
Step 2 - Enter your Delivery Date
Step 3 - Select your Delivery Time option (deliveries can be made anytime up to or before this time).
Your Delivery Charges will be calculated and displayed in your order total.
How do I know if you’ve delivered my order?
To check, give us a call the next day.
Australian Callers: 1300 767 376.
International Callers: +61 28346 9333
What happens if I supply the wrong address?
Please be very careful in providing us with correct and up to date information.
If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.
If we are unable to deliver to an incorrect address and the order is returned to our dispatch, we can redeliver, but at a charge of 50% of the original order cost plus the additional delivery charge.
Do you deliver on the weekend?
We deliver on Saturdays. Deliveries are by 5.00pm or by 7.00pm and deliveries are not available for all locations. For more flexible deliveries, please select a weekday.
We do not delivery on Sundays unless stated otherwise.
Public Holiday Deliveries
Roses Only is unable to deliver to certain locations during Public Holidays. Please be advised that delivery restrictions vary between States. To check if a delivery is possible give us a call.
Australian Callers: 1300 767 376.
International Callers: +61 28346 9333.
DELIVERING YOUR ORDER
At Roses Only, we’re aware that every delivery is unique. To help us send your gift smoothly, during the checkout process you’re required to select an ‘Address Type’ and then further delivery requirements.
Sending to a Business Address?
You need to tell us whether we should -
• Deliver to Reception.
• Drop to Delivery Dock.
• Return to Despatch. Additional charges will apply to resend.
Please check that the recipient will be available on the day up until your selected delivery time.
Roses Only is not responsible for orders not collected by the recipient on the delivery day from either the Mail Room or Reception areas of the business.
Sending to a Residential Address?
You’ll need to tell us whether we should -
• Leave the order by the front door of the house.
• Leave the order by the back door of the house.
• Leave order at foyer/reception of security building or apartment block.
• Return to Despatch. Additional charges will apply to resend the order.
Please note, if the courier does not deem it safe to leave the order, it will be returned to dispatch.
A courier may deem a delivery location unsafe if –
• There is no sheltered area to leave the goods away from street or public view
• There is no access to the building, unit/apartment or no suitable place to leave the delivery
Sending to a School Address?
You’ll need to tell us whether we should -
• Deliver to Reception/Administration Office
• Return to Despatch. To resend, there will be a refreshment and redelivery fee will apply.
It is required that you select a delivery time of by 3.00pm or earlier for school deliveries. Please consider when school holidays are on when placing your order.
Special Event Deliveries – Valentine’s Day, Mother’s Day and Christmas
Christmas Period – 9th Monday to 24th Saturday December 2011
Valentine’s Day Period – 13th Monday to 14th Tuesday February 2012
Mother’s Day Period – 4th Friday to 6th Sunday February
All orders placed during special event periods are final and Roses Only will not accept any changes, amendments or cancellations to orders.
Delivery terms and conditions are subject to change during special event periods.
Deliveries to School Addresses during special event periods maybe restricted.
Further Information
Please do not hesitate to contact one of our friendly customer service representatives to answer any further queries or concerns you may have.
Within Australia: 1300 767 376.
From Overseas: +61 2 8346 9333.
Our call centre is open 6.00am to 8.00pm weekdays and 7.00am to 4.00pm Saturdays, EST Time.
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