Collection and Use of Information
Roses Only collects personal data for the purpose of providing a specific product or service requested by the customer. Certain information may be required in order to provide this product or service, such as full name of customer and recipient, authorised users, e-mail address, billing address, contact phone numbers and credit card number.

The information collected may also be used to inform the customer of additional products and services, which may be of interest to them. All marketing material sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing.

Disclosure of Information
Roses Only will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Roses Only sell or receive payments or services for disclosing customer's personal information to any partner or external company.

Cookies
A 'cookie' keeps track of the information you provide such as the products in your shopping cart.  Roses Only use cookies to let us know that you are a prior customer and to provide certain features such as member options.  We do not store any personal or financial information about you using cookies.  The majority of web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. You will need to modify your current settings for 'cookies' in the Options menu of your browser, in order to view this site. (You may need to contact your system administrator if you are on a network)

Internet Explorer Users
From the menu bar, Tools, Internet Options, Security, Custom Level, then Enable Cookies

Netscape Users
From the menu bar - Edit, Preferences, Advanced, then on the right Accept All Cookies

If you are still having problems please consult your System Administrator or contact us.

Offline Payment
If you are still uncomfortable purchasing online at rosesonly.com.au, that's fine! You can call our experienced sales team between 7AM and 7PM EST from within Australia on 1300 767 376 or internationally on +61 2 92876666 to arrange delivery. Alternatively you can fax your order, together with payment details, to +61 2 9261 0323.

It is worth remembering, however, that paying online is very secure and will be the most convenient way for you to buy from rosesonly.com.au.

Three-digit validation code
When you order from Roses Only, you will be asked for your credit card number and expiry date.  You will also be asked for a three digit validation code. The validation code is a three-digit number on the back of the card.  The code is a new feature, that provides merchants with an 'extra' layer of verification, especially when you use your card to make purchases on the internet, over the phone or via mail order.

The code is unique
The three-digit validation code is unique to your card.  It is not embossed, like your card number, or electronically saved in your card's magnetic strip, so it's very difflcult for fraudsters to get the number electronically or from a card imprint.  When you provide the validation code to a merchant via the internet, over the phone or on a money order, the merchant has additional proof that you have the card in your possession when the transaction is made.

Where is the code?
The code is printed on the signature panel on the back of your card.  The full number is quite long but you only need to provide the last three digits when requested.

Anonymity
Roses Only customers have the right to remain anonymous except in circumstances where personal information is required to complete a credit card or account transaction. Roses Only will not disclose the sender information to the recipient unless specifically requested to do so by the customer.

Unsubscribing from Roses Only e-specials
Roses Only customers can elect to receive the Roses Only e-specials by joining as a Roses Only member and opting to receive our plain text or HTML email.  At any stage, should you wish to stop receiving any of these promotional emails, simply click on the "Unsubscribe" link at the bottom of the email, or login into the members area and tick the Newsletter option as "None". If you have any concerns, please contact us

Security
Rosesonly.com.au is secured using a VeriSign Digital Certificate. This ensures that all information you send to us via the Internet will be encrypted. If any other user intercepts the communication, they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions.

You will know you are in a secure environment when ordering on rosesonly.com.au. Firstly, the appearance of a security notice when you enter a secure page (depending on browser security settings). Also, a secure icon will appear on your browser. For Microsoft Internet Explorer,  a lock icon and Netscape it is a key icon.

A Secure site can also be identified by the address. For example, when you go to the rosesonly.com order page you will notice that the address starts with 'https://', while most pages begin with 'http://'.

Digital Certificates (Secure Sockets Layer) are used by major reputable e-commerce sites throughout Australia and the world. The industry standard for encryption technology, SSL is compatible with Internet Explorer, Netscape and most other browsers. For more information on SSL digital certificates please visit www.verisign.com or contact us via email.

Browsers
The Roses Only website supports Netscape Navigator 6.0 and above* and Microsoft Internet Explorer 5.0 and above. Other browsers may also be compatible. Using a browser prior to the above may give rise to errors or other problems. Disabling features such as javascript, cookies and pop ups may also effect site functionality.

The site is best viewed with Internet Explorer 6.0 or Netscape Navigator 7.0. Visit microsoft.com or netscape.com to obtain information about downloading the latest versions of their browsers.

Trouble Shooting
If you are having difficulties accessing the site or parts of the site check that:

• Your cookies and javascript are enabled
• Your cache is cleared
• You haven't bookmarked secure pages
• You have refreshed the page

If you are still experiencing difficulties send an e-mail to our web support area, providing as many details as possible to ensure a prompt and accurate response.