Delivery

General delivery information

Roses Only deliver to most major metro areas on a free delivery service.  Delivery is made by 5pm to business addresses and by 7pm to residential addresses. To most areas, orders must be placed by 10am on the desired day.

Please note that some areas may have a permanent delivery fee.

Do you want to know if we deliver to a specific suburb? Click Here

Additional Delivery Information:

• Free Same Day Delivery
• Weekend Deliveries
• Online orders placed on Saturday and Sunday 
• Public Holiday Deliveries
• Nationwide Areas Outside Roses Only Delivery Network
• International Deliveries
• Notification of Delivery Fees
  

FREE* Same Day Delivery
Roses Only offers a free* delivery service to most areas within our delivery network. See below for further conditions.

Monday to Friday - Guaranteed Same Day Delivery (Excluding Public Holidays)

• Within our Roses Only Delivery Network, we offer a free* delivery service to MOST business addresses by 5pm and MOST residential addresses by 7pm. Should a specific time delivery outside these parameters (e.g. by 2pm delivery) be required, the order will be sent on a sent on a priority service and charged at the customer’s expense. If your order has been placed online, a Roses Only representative will contact you to notify you of the additional charges required for your timed delivery request.



• GENERALLY, your order must be placed by 10:00am on the desired day of delivery in order for it to be sent on our free* delivery service. NOTE: Conditions may apply for this as it largely depends on the distance of your desired delivery location.



• It is often possible for Roses Only to still offer same day delivery for orders placed after 10am, especially if the destination is within close proximity to our nearest location to the point of delivery. Please be mindful that additional charges may apply depending on the time of day your order is placed and/or depending on the distance to which you require delivery.

Do you want to know if we deliver to a specific suburb? Click Here

If you would like to make an enquiry regarding delivery charges or areas covered within our Roses Only delivery network, please call one of our friendly customer service representatives on 1300 767 376 or contact us via email.

WEEKEND DELIVERIES
Saturday Deliveries
Although we will try our very best to deliver according to your time request on Saturday, we cannot guarantee any specific timed deliveries on this day. All deliveries will be securely delivered up to 7:00pm. For same day delivery, all orders must be placed before 10am on Saturday.

Saturday Deliveries for Brisbane
Deliveries to Brisbane on Saturday are restricted due to limited courier services. Regrettably we cannot service all the delivery areas that we are able to offer on our weekday free* delivery service. Your order will incur an additional delivery surcharge depending on the distance from dispatch. All orders must be placed before 10am AEST to be completed on the same day. If your order requires a delivery surcharge, a Roses Only representative will contact you to notify you of any charges or restrictions and to discuss alternative delivery arrangements.

Sunday Deliveries 
Delivery on Sunday is not available. Roses Only apologises for any inconvenience.

Online orders placed on Saturday and Sunday 
ALL orders placed after 12pm on Saturday and at any time of day on Sunday will be processed on the following Monday morning. Any specific information about your delivery will be forwarded to you at that time. When ordering online, please clearly indicate any specific delivery requests in the ‘Special Requirements’ field on the order page.

Public Holiday Deliveries
Roses Only stores are generally closed on Public Holidays but some deliveries may be available. Please be advised that delivery restrictions within our Roses Only Delivery Network may vary between States on public holidays. A minimum surcharge of $19.50 may apply and specific timed deliveries may also be unavailable on these days. If you place an order for an area to which we are not servicing on a public holiday, a Roses Only representative will contact you to notify you of any restrictions and to discuss alternative delivery arrangements.

Areas Outside Roses Only Delivery Network
Although we can promise the freshest quality of seasonal flowers and delivery through one of our national affiliates, we are unable to offer our signature Roses Only branding and ongoing monthly specials to areas located outside our Roses Only Delivery Network. We advise that delivery may take between up to 24 hours and weekend delivery conditions may vary. The recommended time frame to place any order for delivery is the day before you require delivery. To view our full product range for areas outside our delivery network, please visit the Other Australian Areas section of our website. While we aim to match the flowers presented on this site to your order, due to seasonal factors this is not always possible. Therefore, our pictures should be used as a guide only.

Note: We do require a local contact telephone number for the recipient.

International Deliveries
International orders can be placed online and delivered worldwide. Flowers will be supplied by one of over 10,000 affiliated suppliers located throughout the world. Although we undertake to guarantee the freshest quality of seasonal flowers, we are unable to offer our signature Roses Only branding and ongoing monthly specials. Please be advised that international deliveries can take up to 48 hours.

For countries not listed, please phone 1300 767 376
(overseas customers phone +61 2 8346 9333) or contact us via email.

Notification of Delivery Fees
Should delivery restrictions or additional charges apply for your order placed online, you will be contacted by a Roses Only Internet Sales Consultant by telephone and if unsuccessful, then via email. You will receive an automatic email confirmation of receipt of your order shortly after your order is submitted. This does not mean that your order and delivery requirements have been processed, only that your order has been successfully placed online. Once your order has been processed by our Internet Team you will receive a second email confirmation stating a 5 digit numeric order number for your reference.

Note: We do require a valid phone number and email address on your order to assist in contacting you immediately should one of our Sales Team have any questions or concerns regarding your order.

Further Information
Please do not hesitate to contact one of our friendly customer service representatives to answer any further queries or concerns you may have.

Within Australia: 1300 767 376.
From Overseas: +61 2 8346 9333.

Email: contact us 

(free* delivery means within our Roses Only Delivery Network and delivery will be to MOST business addresses by 5pm and MOST residential addresses by 7pm. GENERALLY your order must be placed by 10am on the desired day of delivery in order for it to be sent on our free delivery service. Conditions may apply for this as it largely depends on the distance of your desired delivery location.)